FAQs
PRODUCT
WHAT INGREDIENTS DOES MY FRAGRANCE HAVE?
Alcohol Denat., Fragrance (Parfum), Water (Aqua/Eau), Alpha-Isomethyl lonone, Benzyl Alcohol, Benzyl Benzoate, Benzyl Salicylate, Citral, Citronellol, Coumarin, Limonene, Eugenol, Farnesol, Geraniol, Hexyl Cinnamal, Hydroxycitronellal, Linalool, Methyl 2-Octynoate, Ethylhexyl Methoxycinnamate, Butyl Methoxydibenzoylmethane, Ethylhexyl Salicylate.
HOW LONG DOES MY FRAGRANCE LAST?
Mirrored Image lasts approximately 6 – 8 hours on skin but that depends on your skin type (your natural chemistry).
ORDERS
MY ITEM(S) ARRIVED DAMAGED, WHAT SHOULD I DO?
We are happy to offer Route Shipping Protection for all Mirrored Image orders. Simply keep this protection option on at checkout and your package will be protected in the event of damage. If your order includes Route Shipping Protection and you experience damage to your package while in transit, please contact support@murillotwinsfragrance.com and we will help you through the simple claim and replacement process. If your claim is approved, we will issue a refund or replacement. Refund/replacement requests for damaged orders must be made within 15 days of the delivery date. Requests after this point will be denied.
If your package is not protected with Route Shipping Protection, Mirrored Image is unable to accept any liability for damage to your order.
HELP, MY ORDER IS MISSING/LOST?!
We are happy to offer Route Shipping Protection for all Mirrored Image orders. Simply keep this protection option on at checkout and your package will be protected in the event of loss or theft. If your order includes Route Shipping Protection and you experience loss/theft at delivery, please contact support@murillotwinsfragrance.com and we will help you through the simple claim and replacement process. Refund/replacement requests for lost or stolen packages must be made within 15 days of the “delivery date.” Requests after this point will be denied.
If your package is not protected with Route Shipping Protection, Mirrored Image is unable to accept any liability for loss or theft.
CAN I CHANGE OR CANCEL MY ORDER?
Please contact us at support@murillotwinsfragrance.com as soon as possible. Unfortunately, update and cancellation requests cannot always be accommodated. After a certain stage of order processing, orders can no longer be modified, but we will try our best to assist.
HOW CAN I CHECK THE STATUS OF MY ORDER?
Once your order has been placed and processed, you will receive a confirmation email that will include an order tracking link. If you created an account, you can log into your Mirrored Image account to see your order status and history.
CAN I CHANGE MY SHIPPING ADDRESS AFTER I'VE PLACED AN ORDER?
Please contact us at support@murillotwinsfragrance.com as soon as possible. Due to our fulfillment and ordering process, we can’t promise that updates can be made to your order, but we will do our best to process your request.
RETURNS
WHAT IS YOUR RETURN POLICY?
Due to the nature of the product all sales are FINAL and are not eligible for returns or exchange.
SHIPPING
WHERE DOES MIRRORED IMAGE SHIP?
At this time, we only ship within the United States, including Alaska and Hawaii. Rest assured, worldwide shipping will be available soon! Please sign-up for our email newsletter to be the first to know when Mirrored Image is available in your country.
HOW MUCH DOES SHIPPING COST?
You will be notified of your shipping costs when you get to the online checkout when placing your order. After the shipping address has been entered, the shipping cost will display on the checkout page.
WHEN WILL MY ORDER SHIP?
Processing normally takes 2 to 5 business days (and orders placed after 1:00 pm EST are processed the next business day). Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships.
BILLING
WHEN WILL MY CREDIT CARD BE CHARGED?
Your credit card will be charged as soon as the order has been processed. That is to say, expect a charge within 3 to 5 business days.
CAN I CHANGE MY BILLING ADDRESS AFTER I'VE PLACED AN ORDER?
Unfortunately, we cannot change your billing address after the order has been processed. Rest assured, your order will still arrive at your door.
GENERAL
HOW DO I LEARN ABOUT NEWS/UPDATES?
Please make sure to sign-up on our website at www.murillotwinsfragrance.com for updates.
WHERE SHOULD I DIRECT PRESS INQUIRIES?
For all press inquiries please email us at support@murillotwinsfragrance.com.
CAN I PURCHASE WHOLESALE OR BULK ORDERS?
For wholesale or bulk orders, please email us at support@murillotwinsfragrance.com.