Return Policy

Due to the nature of the product all sales are FINAL and are not eligible for returns or exchange. 

LOST/STOLEN/DAMAGES:

ShipInsure is a premium package protection provider for Mirrored Image. When you add ShipInsure to your order, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, the ShipInsure team will review it, and they will get back to you within 24 hours. If you have purchased ShipInsure Protection you will receive a confirmation email from them. You can also proceed to file a claim here or email us at support@murillotwinsfragrance.com

Refund/replacement requests for damaged orders must be made within 15 days of the delivery date. Requests after this point will be denied.

If your package is not protected with ShipInsure, Mirrored Image is unable to accept any liability for damage to your order.